Shopping Evaluations

• Telephone Evaluations
  Are your sales consultants applying proper telephone etiquette?
• Recorded Telephone Evaluations
  This enables you to hear exactly what our shopper heard.
• Internet shops
• Customer Service Evaluations
  Are your sales consultants professional and courteous to your customers?
• Integrity Evaluations
  Are your sales consultants adhering to your policies and procedures?
• Sales Technique Evaluations
  Do your sales consultants make a solid effort to close the sale effectively? Are they asking the right questions? Are they overcoming objections?
• Facility Evaluations
  How competitive is your property? Does it need repair? Does your property have "curb appeal"?
• Discrimination Evaluations
  Are your sales consultants following the policies and procedures set forth by the Fair Housing Act? Are they discriminating against customers based on race, gender, or ethnic group?
• Competitor Shopping
  How do you stack up to your nearest competitors? What services are you providing that place you at the head of the competition?