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Remington Evaluations specializes in mystery shopping services for the property management industry. We understand that competition in this industry is fierce and that world class customer service and salesmanship truly make a difference in the success of any business. Our goal is to assist our clients in identifying specific improvement opportunities for their sales representatives through an unbiased research method. The information that we provide allows our clients to effectively manage and train their employees, by identifying specific areas for improvement. Remington Evaluations will assist your business in identifying specific improvement opportunities for your sales representatives.
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| Mystery Shopping is the practice of using trained shoppers to anonymously monitor and measure employee performance. Mystery shopping also helps to: |
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Raise employee awareness as to what is important when servicing a customer
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Reinforce positive employee and management actions with an incentive based reward system
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Provide feedback for front-line operations
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Monitor facility conditions, asset protection
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Ensure quality of service
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| Many businesses are also using mystery shopping services for: |
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Support of corporate promotion programs
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Competitive market analysis
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Identifying training needs and sales opportunities
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Enforcement of employee integrity
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Providing world class customer service is the key to success. Remington Evaluations will help you recognize where your sales representatives need improvement.
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